Blue Gel Websites
provides the most online support options
for any site builder on the Internet.
Online support comes
in the form of a complete set of online
documentation, an online knowledge base,
frequently asked questions and unlimited
online technical support through a team
of support specialists. Many members
of the support team are the actual designers,
marketers and programmers.
Chapter Online Documentation
screenshots, overviews and step-by-step
instructions accompany each chapter.
||Easy step-by-step getting started
manual gets you up and running
||Diagrams and step-by-step instructions
lead you through the most common
goals that users want to achieve.
Online Technical Support
||98% of questions asked here are
responded to within one-business-day.
Blue Gel Websites promises no longer
than a three-business-day response
on all other questions. How it
works: Questions are submitted
through the online technical support
system. These questions are queued
to our support staff according
to the type of question asked.
Questions requiring sales, network
or developer input are flagged
by support for review by the appropriate
specialist. This allows questions
to be answered quickly, efficiently
and by the right person.
Most web companies
are limited to answering connection
support (e.g. "How do
I send my files to you?") and not
design support (e.g.
"How do I setup a photo album on
my website?"). You can ask any question
about building and updating your website
within the Blue Gel Websites website builder.
This goes above and beyond the simple,
“how to get started” help that you’ll
find from a typical website service.
Blue Gel Websites includes full support
for all 20 special features that other
companies do not include and hence do
not have to support.
Help on Every Page
You can access support from any page
in your website builder and you have
quick access to help that is designed
specifically for the page you are viewing:
- Support Button on Every Page: Every
page in the website builder has a toolbar
that includes a “support” button. Click
it to access the online documentation,
knowledge base, frequently asked questions
and online technical support anytime
you need it.
- Context Sensitive Help: Every
page in the website builder that relates
to a feature has a special custom Help
button that will bring you directly
to the chapter of the documentation
you are interested in. This saves you
the time and gives you more control.
37 Chapter Documentation
The online documentation, together with
the knowledge base and frequently asked
questions, answers 95% of the questions
a user asks. The documentation includes:
- Getting Started: The
first chapter, “Getting Started,” covers
everything you need to know to set
up an informational website. An informational
website is what a web design company
will typically setup for you for about
$500 - $5000. With the getting started
manual, you can set up a website yourself,
usually in less than two hours (depending
on how fast you write and type).
- 37 Chapters: Each
of the 37 chapters of information on
the website builder are available online,
one click away. Each chapter covers
one aspect of expanding your website
in areas not covered by the "Getting
Started" manual. These chapters
are not necessary reading, but will
help you get the most out of your website.
Covers topics like Photo Albums, Calendars,
Mailing Lists, Message Boards, Shopping
Carts and more.
- Step by Step with Screenshots: The
essence of every chapter is the step-by-step
instructions. Each step is written
simply and contains screenshots to
help you understand how each step works.
Every chapter is written in the same
- Recommended Uses: Each
chapter contains a list of recommended
uses for each feature that it describes.
This helps you get a quick handle on
what a specific feature can and should
be used for.
- Screenshots: Screenshots
of the feature helps you quickly understand
what a feature does and what it looks
- Overview: Each chapter
contains an overview that describes
the steps in each chapter. Click on
a step in the overview to jump to the
specific section. For example, you
are looking at the “Photo Album” chapter
and you want to know how to delete
an image. Since it’s in the overview,
just click the linked item and you
immediately get to see the section
on deleting an image.
- One Click Feature Support: When
you are working with a particular Blue Gel Websites
feature, for example editing a web
page, you will find a help link that
brings you directly to the chapter
of support you are looking for. This
is called "context sensitive help" and
makes it easy to get the help you are
- One Click Chapter Listing: The
support button on every page brings
you to a listing with every chapter
of the documentation. Quick and easy
access to help means you won’t be searching.
250+ Article Knowledge Base
The knowledge base is a collection of
less commonly asked, but important questions
from Blue Gel Websites clients:
- Searchable: Each
knowledge base article is searchable
by keyword. For example, if you want
to find more information about troubleshooting
email accounts search the knowledge
base for “email.” Each question is
rated in terms of importance, the number
of times it is viewed and by keywords
custom selected for relevance by support
staff. This means that important knowledge
base articles on email will appear
before knowledge base articles that
might contain the word "email",
but are actually about something else.
- Screenshots: The
knowledge base system supports use
of screenshots. Where they are important,
they have been added to the knowledge
- Linking to Documentation: Sometimes
the answers are actually in the help
documentation but may have been missed
or a user searches the knowledge base
before checking the documentation.
In these cases, knowledge base articles
are cross-linked with documentation
so a user can go directly to the right
chapter of the documentation with their
Unlimited Technical Support
Due to the strong documentation set
and knowledge base, 95% of the questions
never have to go to a technical support
operator; however, when they do, you
get fast, quality responses:
- 1-day Turnaround: 1
business day turnaround for 90% of
the technical support questions
- Direct Routing: Support
system allows questions be routed directly
to the right people (designers, network
technicians, or developers).
- Quick answer system: In
case you missed an answer, the support
system will automatically give you
a list of answers to questions that
are similar to yours.